Role: Senior Customer Care Executive
About Us:
We are a pioneering travel brand known for our aspirational style and innovative approach to high-quality travel accessories. Our commitment to excellence shines through our customer-centric focus and growth mindset, driving us to create a meaningful impact and redefine travel experiences. As leaders in both online and offline marketplaces, we set the standard for excellence with our unmatched quality and cutting-edge designs.
About the role:
We are looking for an experienced and customer-focused Senior Customer Care Executive to join our team. The role involves addressing customer inquiries and concerns promptly and effectively across D2C website and issues of marketplace orders. The ideal candidate should be a quick learner, proactive problem -solver, and skilled communicator who can uphold our brand’s reputation for exceptional customer service.
Key Responsibilities:
- Respond and resolve promptly to customer queries and complaints via phone and email within the designated timeline.
- Responsible to set up processes for the smooth functioning of customer service.
- Resolve customer issues and escalate to relevant departments when necessary.
- Acquire a deep understanding of our product range to provide accurate and helpful information to customers.
- Guide customers through product usage, features, and benefits effectively.
- Optimal Utilization of internal tools to capture & manage customer interactions and maintain accurate records.
- Track and report recurring issues to improve customer service processes.
- Effective Coordinate with relevant stakeholders to address and resolve customer-related concerns effectively.
Requirements & Qualifications:
- 3 to 5 years in customer service, preferably in the D2C space.
- Proficiency in CRM platforms.
- Strong communication and interpersonal skills.
- Ability to learn quickly and adapt to new tools and processes.
Why should you join us?
- Innovative Culture: You shall be part of a forward-thinking company and aspirational brand that leads the way in travel accessories with cutting-edge designs and creative solutions across marketplaces.
- Growth Opportunities: You shall thrive in a transparent environment that encourages professional growth and development, offering opportunities to advance and make a meaningful impact.
- Customer-Centric Focus: You shall be part of the team that puts customers first, driving us to continuously improve and innovate based on their needs and feedback.
- Dynamic Work Environment: You shall experience a vibrant and supportive work culture where collaboration and fresh ideas are valued and nurtured.
At Nasher Miles, we don’t just fill positions—we unlock potential. Our "Unpack You" commitment is a testament to our dedication to nurturing talent, supporting growth, and achieving greatness together. Here, you will find a career that grows with you, a culture that values your contributions, and a community that supports your journey.
If you are a passionate and ambitious individual, who strives to make a difference and can be a part of our team that’s driving the future forward, we want to hear from you!
We look forward to exploring how your skills and aspirations align with our vision!
