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Nasher Miles has numerous offline stores. While it began as a digital-first brand, it has now extended its operations offline to provide enhanced customer service. To locate their offline stores, you can explore the options available in the Store Locator section.

Most luggage brands tend to be expensive because of high overhead costs. Retail outlets, licensing companies and others take their cuts before the luggage even gets to the market. Nasher Miles is a digital-first company that doesn’t have these mark-ups, so we can offer high-quality products at relatively lower prices. This benefit in price is passed down to the customer.

Nasher Miles luggage is water-resistant, not waterproof. The softside and hardside luggage are made of premium material that provides a high degree of water resistance. The difference between water-resistant and waterproof is that you don’t have to worry about your luggage getting drenched in the rain or going through a puddle, but you can’t dunk your luggage into the pool and expect it to come out unscathed.

The term hand luggage or cabin baggage (also commonly referred to as carry-on in North America) refers to the type of luggage that passengers are allowed to carry along in the passenger compartment of an aeroplane instead of moving to the cargo compartment or in other words, checking it in.

Check-in luggage consists of larger pieces of luggage which are not permitted to be carried in the cabin of an aeroplane and have to be handed over to the airline for transportation in the hold of an aircraft, which means it is inaccessible to the passenger during the flight or ride. The dimensions and weight specifications for check-in luggage differ from airline to airline.

Nasher Miles hardside suitcases are made of the revolutionary polycarbonate ABS which is less likely to crack or scratch during travel. The co-extrusive polycarbonate shell comes with a composite film of poly-carbonate that has high impact strength and heat distortion resistance. Polycarbonate high-performance films offer exceptional resistance to attack by chemicals and abrasion, increasing the durability of the luggage.

Nasher Miles softside luggage is popular for the premium flexible fabric. Made of superior quality polyester, it is lightweight yet sturdy. Some suitcases also come with an expander option of up to 25% more packing capacity when needed.

Yes, we do have a premium collection of Hardside Luggage made out of 100% Polypropylene Luggage. This material makes the travel bags lightweight yet sturdy, scratch-resistant and resilient. These are built to sail through rocky travels and arrive as good as new on the conveyor belts.

Polycarbonate (PC) is a moulded thermoplastic and is a very popular material for hardside luggage. It is lighter than aluminium but still very durable and offers more style choices in colours and patterns. Polycarbonate is extremely resistant to impact. Upon impact, the material flexes to absorb the impact and then flexes back to its original shape, making polycarbonate luggage extremely resilient to rough handling.

Polypropylene (PP) is also a type of thermoplastic polymer and the lightest of all thermoplastic products. It is also very resilient. Polypropylene is a great choice for those travellers who want good protection in as lightweight a form as possible.

ABS (acrylonitrile-butadiene-styrene) is a common thermoplastic. ABS is lighter than polycarbonate but not as durable. It is also the cheapest hard material, meaning it is popular in the less expensive hardside luggage ranges. It is frequently added to other stronger luggage materials like polycarbonate. The combined material is more durable than ABS on its own, but also lighter and cheaper than polycarbonate on its own.

For Hardside Luggage:
We recommend using a gentle soap and warm water for rinsing. If you would like to wax the case after cleaning, any good silicone-base automobile or furniture polish will preserve the lustre and add resistance to the covering.

For Softside Luggage:
We recommend spot cleaning with a mild soap (i.e. dish soap) and water. You can also use a product used for spot removal on clothing, or use a foam type cleaner used to clean car mats or automobile carpets (sold at car parts stores). If the luggage has a strong odour, use a vinegar and water solution. This may take the odour away, but the bag will have to be aired out for a few days.

Extreme humidity will tend to age the luggage. Any bag that is being stored in an attic or basement should be taken out of storage, opened, and permitted to air regularly. This will help to prevent mildew from forming as a result of humidity. It also assists in maintaining the normal resiliency of the case itself. Small-sized bags can be nested in the bigger ones for proper storage.

Multiply the height x width x length of a bag in centimetres and divide it by 1000 to get the volume in litres. This capacity is usually expressed in litres. Travel bags by Nasher Miles are equipped with spacious interiors to ensure that you have room for almost everything that you wish to carry. Being lightweight, they easily tag along no matter the terrain.

The standard dimensions for bags are Small (20 inches), Medium (24 inches) and Large (28 inches). Small bags are used as cabin luggage; medium and large are used as check-in luggage. Each kind of travel calls for a certain kind of luggage. We, at Nasher Miles, understand that not all bags are made for all travellers; which is why we bring you options in three sizes. You also have the option to buy a set of 3 bags from the same collection. (small, medium and large bags that look alike).

The maximum weight that a travel bag can carry largely depends on its dimensions. Ideally, each luggage should be able to carry this much weight, at the least:

• Cabin luggage (20“) can hold weight from 7kgs to 10 kgs 
• Medium size luggage (24“) can hold weight from 15-20 kgs 
• Large size luggage (28”) can hold weight from 25-32 kgs  

Each airline comes with its own set of baggage policies. Apart from the airline's policies, the other factors that come into place are your ticket type, destination, and such. It is highly recommended that you get in touch with the authorities of your airline to enquire about the policies in order to ensure a hassle-free check-in experience.

The following steps have to be followed to set the combination for the
normal/non-TSA locks (keys are not needed to lock the bag):

• The lock is pre-set to 0-0-0.
  
• Push the button towards the outside.
  
• While in this position, set each number to your selection.
  
• Release the button and your number is now set.
  
• Take care when setting the numbers and do not release the button while setting it.

In the United States, the Transportation Security Administration (TSA) requires access to luggage without the passenger being present. To allow travellers to lock their luggage they have accepted certain locks which they can open and relock. The TSA recommends that TSA accepted locks be used, as luggage locked using other methods must be opened by force in order to be inspected.

How to use it?

The lock is originally set to open at 0-0-0. To set your own personal combination, follow these steps:

• Turn the dials to their original number 0-0-0.
• Press down the reset button (a) with a pen (or similar) until you hear a ‘click’ sound.
• Set your personal combination by turning the dials (b), for example 8-8-8.
• Push the button (c) in the direction indicated by the arrow towards the dials and the reset button will ‘click’ back into place.
• Your personal combination is now set.

If the lock cylinder is open, lock it again by turning the lock anti-clockwise to the red dot position (any tool which can be inserted into the lock cylinder is ok to use).

For security reasons the TSA lock passcode needs to be memorised. For this reason, our warranty does not cover the wrong setting of combination locks. You would need to contact a local locksmith who can assist you in opening the bag. However, in some bags, we can provide a hack on how to open the lock. For that, you would need to write an email to customercare@nashermiles.com for further assistance.

We at Nasher Miles follow a 7-day return policy for all products purchased from our website (www.nashermiles.com). You will receive a 100% refund if you are not satisfied with the product. But, you have to return the product without having used it. It has to be in the condition that you received it in. The labels/price tags have to be attached to the luggage. If you want to buy other products, our customer support teams are trained to assist you accordingly.

We at Nasher Miles follow a 7-day return policy for all products purchased from our website (www.nashermiles.com). Before returning any products, you need to request authorization to return the products directly through our website. What are the steps to do this? Simply sign in to your account, navigate to My Account and then to My Orders page to initiate a Return.

We, at Nasher Miles, understand the excitement that follows after every purchase. Our team strives to provide you with the best service possible. We aim to deliver within 2-5 working days, under ideal conditions.

Yes! For orders above Rs. 500, we provide free shipping across India. There is a delivery fee for orders below Rs. 500. Nasher Miles is a digital-first brand that believes in the power of exploring. No matter where you stay, our luggage collections are curated to encourage you to explore the world and bring a little bit of every place back home with you.

Apart from multiple unique features, our bags also come with exciting discounts. You can avail of the discounts listed on our website (10% to 15%). We do offer coupons for seasonal discounts. Follow us on Instagram to know the latest offers. For bulk enquiry, you can mail us at:customercare@nashermiles.com

We, at Nasher Miles, provide door-to-door service across India. All charges are borne by us. We also support and provide servicesinternationally. In India, we have our 4 service centres set up in Mumbai, Gurgaon, Hyderabad and Bangalore. Each service centre is equipped with highly-trained staff to address your queries and concerns. There are a few other cities in India where we provide doorstep services through our partners, Urban Clap and Just Dial.

Our bags come with different warranties: 6 months, 1 year, 2 years, 3 years Limited Warranty. The best part is that you don’t require a warranty card for the Nasher Miles product. Your Tax invoice acts as your warranty card and your Order ID number is your warranty registration number.

Yes, we do provide International Warranty. It works as follows:

Damage to Accessories: In case there has been damage to a luggage accessory, namely (1) the wheels, (2) side and top pick-up handles (3) telescopic handle (4) lock, we will ship the part/s to you, with detailed video instructions on how to fix it.

Crack to shell: In the unlikely event that the shell of the bag cracks, we will be able to provide a replacement in India. International replacement on cracked shells is currently unavailable.

Issue with zipper: In case the zipper gets spoilt, we will be able to fix it in India only.

Our bags come with different warranties: 6 months, 1 year, 2 years and 3 years . The best part is that you don’t require a warranty card for the Nasher Miles product. Your Tax invoice acts as your warranty card and your Order ID number is your warranty registration number. For more details on the warranty for specific products, you can visit the particular product page on www.nashermiles.com.

Nasher Miles Krabi , Antwerp and Amsterdam collections are the best suited for international travel. These luggage bags are equipped with all the ideal features such as a TSA lock, anti-theft zipper, expander option (up to 25% from all sides), ultra-lightweight, eight 360° silent spinner wheels and limited international warranty.

No. N95 masks cannot be cleaned or disinfected. Discard them if:

• Clogged or you sense a foul smell
• Wet or dirty on the inside
• If the mask is deformed
• If there is a tear in the filter

Do not use the following items to clean the mask:

Bleach | Baking | Alcohol | Boiling | Soap | Microwave | Sanitizing Wipes | Ethylene Oxide

Yes, N95 Masks can be reused till up to 40-50 hours each. Post this duration, they cannot be cleaned or disinfected. Discard them if:     

• Clogged or you sense a foul smell
• Wet or dirty on the inside
• If the mask is deformed 
• If there is a tear in the filter 

However, you can extend the life of the mask by following these methods:

1. Mask Rotation:

Acquire a set number of N95 masks and rotate their use each day, allowing them to dry for long enough that the virus is no longer viable (more than 72 hours).

2. Proper Storage:

Hang the masks to dry, or keep them in a clean, breathable container like a paper bag between uses. Make sure the masks do not touch each other and that you do not share your respirator mask with other people.

We have warehouses in Mumbai, NCR, Bengaluru, Chennai and Hyderabad. Based on the availability of your order, we dispatch the bag from the warehouse closest to you. Our shipping partners take between 1-7 days for the delivery. You will receive the courier details on dispatch.