Customer Care Executive

Job Summary:
We are looking for a dedicated and customer-focused Customer Service Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and a problem-solving mindset.

Key Responsibilities:
Handle customer inquiries via phone, email, or chat in a timely and professional manner.
Resolve customer complaints effectively and escalate issues when necessary.
Provide accurate information about products, services, and company policies
Maintain records of customer interactions and transactions
Follow up with customers to ensure resolution and satisfaction
Collaborate with internal teams to improve customer experience
Meet individual and team performance targets

Requirements:

  • Bachelor’s degree in any field (preferred)
  • 1–3 years of experience in customer service or a similar role
  • Excellent verbal and written communication skills
  • Strong problem-solving and interpersonal skills
  • Ability to handle pressure and manage multiple tasks
  • Basic computer knowledge (MS Office, CRM tools)


Preferred Skills:
Experience with customer support software (e.g., CRM systems)
Strong listening skills and empathy

About Nasher Miles
We are a pioneering travel brand known for our aspirational style and innovative approach to high-quality travel gear. Our commitment to excellence shines through our customer-centric focus and growth mindset, driving us to create a meaningful impact and redefine travel experiences. As leaders we are omnipresent across marketplaces, we set the standard for excellence with our unmatched quality and cutting-edge designs which elevates the fashion quotient of the Indian traveller.


Why Choose Nasher Miles?

At Nasher Miles, we don’t just fill positions—we unlock potential. Our Unpack You commitment is a testament to our dedication to nurturing talent, supporting growth, and achieving greatness together. Here, you will find a career that grows with you, a culture that values your contributions, and a community that supports your journey.